Thank Your Customers July 21, 2009

The dying art of saying “thank you” Have you ever received the silent treatment from a cashier? You know, that’s when there’s no “hello”, “thank you”, or anything in between — with the exception of maybe how much you owe. While in the checkout line at the Fresh Market grocery store today, I overheard this [...]

How to Stay Competitive April 18, 2009

Don’t Shake the Tree Considerable emphasis is put on providing great customer service these days and for good reason. More often than not, poor customer service results in lost business. However, I believe it is shortsighted not to focus on the overall customer experience. No matter how pleasant, courteous and professional the associate, other service-related [...]